Returns & Exchanges

At Silver Cross, we want you to be completely satisfied with your fashion selection, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether you need a different size or a complete refund, our streamlined process ensures a premium experience from start to finish.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original Silver Cross packaging, ensuring all designer tags remain attached and the garment is in its original condition.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.